frequently asked questions 

No, a referral is not required to visit an osteopath. If you would like to make an appointment, please call Symetri directly on 5241 9565 or select the link to ‘Book Online’ through our online service. ​ If you are covered by Veteran Affairs or eligible for the Chronic Disease Management Plan (CDMP) under Medicare an appropriate referral from your GP is required.

Your first appointment at Symetri will be the most comprehensive in order to obtain all relevant medical information. Please bring along any relevant x-ray/scan reports. Dress appropriately in loose fitting, comfortable clothing and undergarments. Depending on the area of concern, you may be asked to remove items of clothing if you are comfortable doing so. We have towels to provide coverage or a gown can be supplied if required. Upon arrival you will be asked to complete a short form providing basic patient details. Please arrive 10-15 minutes prior to your scheduled appointment to ensure adequate time to complete this. Alternatively, you may download this form here and complete prior to arrival. The Osteopath will take a detailed history of your complaint, previous medical history and any other relevant medical information. The Osteopath will then perform a clinical examination of your posture and the range of motion of joint and soft tissue structures, along with any indicated orthopaedic and neurological testing. Examination will also involve parts of the body distant to the site of the complaint to determine the true causing factor. These results will be discussed with you and the course of treatment outlined. Specific techniques such as soft tissue massage, mobilisation, joint manipulation and stretching are used to tailor your treatment to your individual needs. Lifestyle and postural advice may be provided, along with exercise prescription.

In the majority of cases, no. If the Osteopath deems it absolutely necessary we can refer you directly. If you have any relevant x-rays or scans please bring them along.

Whilst we may come across as similar and treat similar complaints, the basis of each modality differs in their principles and the techniques used. While it is not our place to discuss the philosophies of the other modalities, Osteopaths treat one on one, with ample time to provide a thorough examination and treatment. We look at the body as a whole, and will therefore often address areas of the body that are distant to those causing pain to target the source of the problem. Our focus is not just on the spine or the joints – but the muscles, ligaments and connective tissues. Our aim is to restore balance within the body and its range of movement so it can function optimally. Osteopathy is a hands-on treatment that seldom uses machines. The techniques we use can vary from gentle to firmer if required. We have a strong emphasis on patient involvement and education, providing the necessary advice and exercises to aid in prevention and long term management.

Initial Consultation (1 hour): $120 Subsequent Consultation (30 minutes): $95 Concession rates apply for Pensioners. Chronic Disease Management patients: Payment is required in full and a rebate is provided. There will be an out-of-pocket expense. Please bring your Medicare card and debit card to your appointment so the rebate may be paid on the spot. Third Party Insurance: A gap fee is applied.

Most funds will cover Osteopathy as part of extras cover, this will enable you to claim a portion of the consultation fee. The amount will depend on your provider and the level of cover. We have HICAPS facilities - so bring your card to claim on the spot and only pay the gap.