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keeping our clinic and our community safe

covid-19 measures for hygiene & sanitation

Updated: 13th October 2022

We are continually monitoring the situation and the health advice provided by governing bodies; changes will be made accordingly. 

We continue to operate in accordance with the governments hygiene guidelines, along with our own strict practices. 


These practices include:


  • Cleaning of wipeable treatment table/pillow cover between patients with detergent.

  • Towels/linen disposed in linen basket after each use. 

  • Cleaning of high touch services at regular intervals, i.e. chairs, tables, benches, door handles, EFTPOS machine, pens with TGA approved Cassa BioTech Sanitising Spray, which creates as an anti-microbial nano barrier that protects surfaces up to 30 days.   

  • Cleaning of bathroom facilities regularly with well stocked soap and paper towels.


  • Social distancing in the waiting room. Please be mindful of others and maintain advised 1.5m where possible.

  • Cough screen present at reception desk.


  • Patients to not attend appointment if experiencing any flu-like symptoms,

  • Patients to not attend if they have tested positive to COVID-19 in past 7 days.

  • Telehealth appointments available for anyone who is feeling uncomfortable about coming into the clinic or who is unwell.

  • Please sanitise on entry and exit. 

  • Pre-screening performed to assess patients health and risk factors for COVID -19.  

  • Contactless temperature testing may taken on entry. Any patients with readings of 37.5 or over will be asked to wait outside and be retested after a couple of minutes. If there is no change to the reading on retesting, they will need to reschedule.

  • Masks - to be worn by patients and practitioners. Please contact the clinic prior to your appointment if you are unable to wear a mask. 

  • PPE - level 2 surgical masks are worn by practitioners, along with safety glasses during treatment as per government guidelines.

  • HEPA air filters present in the waiting room and Osteopathic treatment rooms.

  • Contactless payment.

  • Ensuring our staff are in good health. If a staff member is unwell, they are to not attend and are directed to be tested if experiencing any flu-like symptoms. 

  • Welcome tea has been removed from the waiting area, along with cushions, children's toys, colouring in and magazines. 

We appreciate your understanding and support to provide a safe environment for our staff and patients. If you have any questions or concerns please call the clinic and we can discuss it further. 

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