keeping our clinic and our community safe

covid-19 measures for hygiene & sanitation

Updated: 5th August 2020

As Regional Victoria moves into stage three restrictions once again, the Australian Government have deemed Allied Health Services as ESSENTIAL SERVICES. We remain open for face to face and Telehealth consultations.

We are continually monitoring the situation and the health advice provided by governing bodies; changes will be made accordingly. 

We continue to operate in accordance with the governments hygiene guidelines, along with our own strict practices. 


These practices include:


  • Cleaning of treatment table between patients with industrial grade cleaning products.

  • Towels/linen disposed in linen basket after each use. 

  • Cleaning of other touched services between patients, i.e. chairs, tables, benches, door handles, EFTPOS machine, pens with industrial grade cleaning products. 

  • Cleaning of bathroom facilities regularly with well stocked soap and paper towels.


  • Social distancing in the waiting room. Please be mindful of others and maintain advised 1.5m where possible.


  • Patients to not attend appointment if experiencing any flu-like symptoms, if they have been in contact with any confirmed cases or  or awaiting COVID-19 testing results.

  • Patients to not attend treatment if they are from Metropolitan Melbourne.   

  • Telehealth appointments available for anyone who is feeling uncomfortable about coming into the clinic or who is unwell. Initial telehealth appointment is free. 

  • Please sanitise on entry and exit. 

  • Pre-screening performed to assess patients health and risk factors for COVID -19.  

  • Contactless temperature testing - taken on entry. Any patients with readings of 37.5 or over will be asked to wait outside and be retested after a couple of minutes. If there is no change to the reading on retesting, they will need to reschedule.

  • Masks - to be worn at all times by patients and practitioners. Please contact the clinic prior to your appointment if you are unable to wear a mask. 

  • PPE - level 1 surgical masks and protective eye wear are worn by practitioners during treatment as per government guidelines.

  • Contactless payment.

  • Recording of all people that enter the premises for longer than 15 minutes.

  • Ensuring our staff are in good health. If a staff member is unwell, they are to not attend and are directed to be tested if experiencing any flu-like symptoms. 

  • Welcome tea has been removed from the waiting area, along with cushions, childrens toys, colouring in and magazines. 

We appreciate your understanding and support to provide a safe environment for our staff and patients. If you have any questions or concerns please call the clinic and we can discuss it further. 

       53 Barrabool Road,

       Highton, VIC, 3216

        03 5241 9565

© 2019 Symetri